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Frequently Asked Questions
Q:What are your hours of operation? A: Mon-Fri, 8:30AM to 6:30PM. Nights and Weekends by appointment only. Emergencies on nights or weekends are directed to a cell phone number.
Q: What is covered in your monthly service agreement? A: There are several tiers of service level agreements, but at the most basic level it entails an onsite visit every month and up to 20 hours of emergency support at no extra charge.
Q:What is your area of operation? A: We service all of Rhode Island, as well as nearby Massachusetts and Connecticut.
Q:Do you make house calls? A: Yes!
Q:Do you sell personal info such as email addresses or phone numbers? A: Emphatically NO!
Q:Do you accept credit cards? A: Yes. Abacus Computer Technologies accepts Visa and Mastercard.
Q:How does your 24x7 monitoring system work? A: In a server-client environment, a proactive service approach is by far the most efficient and affordable means of maximizing uptime and the return on your technical investment. To that end, we have a small application that monitors specific criteria on your server and immediately sends an email alert if any of those criteria fail a performance check.
Q:What is VoIP and how do you provide it? A: ‘Voice over IP’ is an internet based telephone system that is feature-rich and does away with the need for site-based Private Branch Exchange systems. The bottom line is a high Quality of Service phone system without the maintenance headaches or prohibitive costs generally associated with intricate voice communications services. We provide this through a partnership with Thinking Phones Networks, and provide the back-end structure and implementation to support this cutting-edge technology.
Q:How do we get pricing information? A: Feel free to call us at 401-709-4665 for a free initial consultation and assessment. We’d love to hear from you!
